FAQ
General Security
Q: How does Contractli protect my data?
A: We use advanced security measures, including TLS/SSL encryption for data in transit, robust encryption protocols for data at rest, and multi-factor authentication (MFA) to ensure only authorized users can access your account.
Q: Where is my data stored?
A: Your data is securely stored in Microsoft Azure data centers located in Western Europe, adhering to the highest industry standards and ensuring compliance with GDPR and other regional data protection regulations.
Q: Does Contractli offer multi-factor authentication (MFA)?
A: Yes, we support MFA to add an extra layer of security. It requires users to verify their identity using multiple methods, such as a password and a mobile authentication app.
Q: Can I control who accesses my contracts?
A: Absolutely. Contractli provides granular access controls, allowing you to define specific permissions for each user or role. You decide who can view, edit, or manage your contracts.
Data Privacy
Q: Is my data shared with third parties?
A: No. Contractli does not sell or share your data with third parties. We use your data solely to deliver and improve our services, as outlined in our Privacy Policy.
Q: How does Contractli comply with GDPR?
A: Contractli is fully GDPR-compliant. We provide transparency about data processing, allow users to manage their data, and adhere to all required data protection measures.
Q: Can I delete my data?
A: Yes. You have full control over your data. You can delete your account and associated data at any time. Deleted data is permanently removed from our servers within a reasonable timeframe, unless retention is required by law.
System Reliability
Q: What happens to my data if there’s a system failure?
A: Contractli uses automatic backups and data replication to ensure your data is safe and recoverable in case of a system failure. Our high-availability infrastructure minimizes downtime.
Q: How often is my data backed up?
A: Data is backed up regularly and securely, ensuring redundancy and quick recovery in the event of a failure.
Application Security
Q: How does Contractli prevent unauthorized access?
A: Contractli implements multiple layers of protection, including:
- Encrypted logins with MFA
- Role-based access controls
- Regular vulnerability assessments and penetration testing
Q: Is my data encrypted?
A: Yes, all data is encrypted:
- In Transit: Secured using TLS/SSL protocols.
- At Rest: Stored using advanced encryption methods.
Q: How do you ensure the security of your updates?
A: All updates undergo rigorous testing through our continuous integration and delivery (CI/CD) pipelines. We also perform regular vulnerability assessments to maintain security standards.
Monitoring and Incident Response
Q: How does Contractli detect and respond to security threats?
A: We use 24/7 monitoring and automated threat detection systems to identify potential security incidents. In the unlikely event of a breach, our incident response team is ready to act swiftly.
Q: Will I be notified in case of a security issue?
A: Yes, we are committed to transparency. If a security issue affects your data, we will notify you promptly with detailed information and steps to mitigate the impact.
Compliance
Q: What certifications does Contractli comply with?
A: Contractli operates on Hetzner, Microsoft Azure and Google Cloud, which are certified for numerous industry standards, including ISO 27001, SOC 2, and GDPR compliance.
Q: Can I audit my account activity?
A: Yes, Contractli provides detailed activity logs so you can monitor user actions and ensure compliance within your organization.
Have More Questions?
If you have additional security-related questions, feel free to contact our support team at [email protected]. We’re here to help!